Known Software Issues (Open / Still Fixing)

Coordinator
Jan 21, 2012 at 1:42 PM
Edited Jan 21, 2012 at 1:43 PM

Customer Support Desk

Help us improve the quality, reliability and performance of Grade Evaluator software. Feel free to fill up the form for suggestions, recommendations and bug reports. We are glad to serve you:

You can email or contact me at:

For more information about Grade Evaluator software, visit:

Grade Evaluator has an error-report generator in a text format that is automatically created when the program crashes / encounters a problem. You can send this error report to help us improve Grade Evaluator.

© 2012. Parasoft Applications. All Rights Reserved.

Coordinator
Jan 21, 2012 at 1:44 PM

PROGRAM / VERSION: Grade Evaluator 2.0 and 2.1

REPORT: Internet / Networking Connection Problem

REPORTED BY: Ronald Chua, October 25, 2011

REPORT REF#: 1011-001

STATUS: Verifying / Fixing

DATE FIXED: n/a

 

BUG

Unable to use the application due to the inability of user to connect to the internet and verify system requirements.

 

CAUSE

Offline use of Grade Evaluator.

 

SOLUTION

n/a

Coordinator
Jan 21, 2012 at 1:45 PM

PROGRAM / VERSION: Grade Evaluator 2.0

REPORT Version Update Detection Failure

REPORTED BY: Paul Raymond Bunag, October 26, 2011

REPORT REF#: 1011-002

STATUS: Verifying / Fixing

DATE FIXED: n/a


BUG

Computer Terminals under a closed and shared virtual networking system cannot detect updates from version 2.1.

 

CAUSE

The Network Administrator blocks the update. The said computers doesn't have any privileges to download files.

 

SOLUTION

n/a.

Coordinator
Jan 21, 2012 at 1:47 PM

PROGRAM / VERSION: Grade Evaluator 2.0, 2.1 and 2.2

REPORT: Incompatibility and Interface Issues on Windows 7 Operating System

REPORTED BY: Paul Raymond Bunag, November 29, 2011

REPORT REF#: 1111-001

STATUS: Fixing

DATE FIXED: n/a

 

BUG

Grade Evaluator 2.2 interface on a windows 7 operating system. Buttons tend to shrink. Version 2.4 Update will try to fix this problem.

 

CAUSE

Windows 7's Display Resize tool (Display > Make it easier to read what's on your screen set to Medium or 125%) is the cause of the problem.

 

SOLUTION

n/a.

Coordinator
Jan 21, 2012 at 1:47 PM

PROGRAM / VERSION: Grade Evaluator 2.0, 2.1 and 2.2

REPORT: Unknown Error

REPORTED BY: Jannyl Darren Andanar VillaramaDecember 10, 2011

REPORT REF#: 1211-003

STATUS: Verifying / Fixing

DATE FIXED: n/a


BUG

Grade Evaluator produces an error message:

The server experienced an error.

We're sorry, but an error has occurred. We have been notified about the error.

Most likely this was an intermittent issue. Please try your task again. If you continue to experience issues or would like to send us more information regarding this error, please contact us here.

 

CAUSE

Still unknown. Probably version upgrade problem.

 

SOLUTION

n/a

Coordinator
Jan 21, 2012 at 1:49 PM

PROGRAM / VERSION: Grade Evaluator 2.3

REPORT: Download Failure / Application download cannot succeed.

REPORTED BY: Paul Raymond Buñag, December 21, 2011

REPORT REF#: 1211-010

STATUS:  Verifying / Fixing

DATE FIXED: n/a


BUG

When downloading the application, an unknown error occurs and a message box pops out displaying:

Application download cannot succeed. Check your network connection, or contact your system administrator or network service provider

 

ERROR LOG

PLATFORM VERSION INFO Windows  : 6.1.7600.0 (Win32NT) Common Language Runtime  : 4.0.30319.239 System.Deployment.dll  : 4.0.30319.1 (RTMRel.030319-0100) clr.dll  : 4.0.30319.239 (RTMGDR.030319-2300) dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100) dfshim.dll : 4.0.31106.0 (Main.031106-0000)
SOURCES Deployment url : file:///C:/Users/Casa%20Burgos/Downloads/GradeEvaluator.application Deployment Provider url : http://gradeevaluator.codeplex.com/releases/clickonce/GradeEvaluator.application
ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\Casa Burgos\Downloads\GradeEvaluator.application resulted in exception. Following failure messages were detected: + Downloading http://gradeevaluator.codeplex.com/releases/clickonce/GradeEvaluator.application did not succeed. + Unable to connect to the remote server + A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 65.52.103.72:80
COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.
WARNINGS There were no warnings during this operation.
OPERATION PROGRESS STATUS * [12/21/2011 1:17:30 PM] : Activation of C:\Users\Casa Burgos\Downloads\GradeEvaluator.application has started.
ERROR DETAILS Following errors were detected during this operation. * [12/21/2011 1:17:57 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype) - Downloading http://gradeevaluator.codeplex.com/releases/clickonce/GradeEvaluator.application did not succeed. - Source: System.Deployment - Stack trace: at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next) at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles() at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState) at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation) at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation) at System.Deployment.Application.DownloadManager.FollowDeploymentProviderUri(SubscriptionStore subStore, AssemblyManifest& deployment, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options) at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state) --- Inner Exception --- System.Net.WebException - Unable to connect to the remote server - Source: System - Stack trace: at System.Net.HttpWebRequest.GetResponse() at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next) --- Inner Exception --- System.Net.Sockets.SocketException - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 65.52.103.72:80 - Source: System - Stack trace: at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
COMPONENT STORE TRANSACTION DETAILS No transaction information is available.

 

CAUSE

Connection timeout.

 

SOLUTION

n/a

Coordinator
Feb 3, 2012 at 2:40 PM

PROGRAM / VERSION: Grade Evaluator 2.5.0.10

REPORT: Download Failure / Application download cannot succeed.

REPORTED BY: Paul Raymond Buñag, February 3, 2012

REPORT REF#: 0212-007

STATUS:  Marked as Important

DATE FIXED: n/a


BUG

When downloading the application, an unknown error occurs and a message box pops out displaying:

Application validation did not succeed. Unable to continue.

 

ERROR LOG

PLATFORM VERSION INFO Windows : 6.1.7600.0 (Win32NT) Common Language Runtime : 4.0.30319.1 System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100) clr.dll : 4.0.30319.1 (RTMRel.030319-0100) dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100) dfshim.dll : 4.0.31106.0 (Main.031106-0000)
SOURCES Deployment url : file:///C:/Users/Paul%20Raymond%20Bunag/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Parasoft%20Applications/Grade%20Evaluator.appref-ms%7C Server : Microsoft-IIS/7.5 X-Powered-By : ASP.NET X-AspNet-Version: 4.0.30319 Deployment Provider url : http://gradeevaluator.codeplex.com/releases/clickonce/GradeEvaluator.application Server : Microsoft-IIS/7.5 X-Powered-By : ASP.NET X-AspNet-Version: 4.0.30319 Application url : https://gradeevaluator.codeplex.com/releases/clickonce/Application%20Files/GradeEvaluator_2_5_0_10/GradeEvaluator.exe.manifest Server : Microsoft-IIS/7.5 X-Powered-By : ASP.NET X-AspNet-Version: 4.0.30319
IDENTITIES Application Identity : GradeEvaluator.exe, Version=2.5.0.10, Culture=neutral, PublicKeyToken=a1752e52c581b2b0, processorArchitecture=msil, type=win32
ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\Paul Raymond Bunag\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Parasoft Applications\Grade Evaluator.appref-ms| resulted in exception. Following failure messages were detected: + File, GradeEvaluator.exe, has a different computed hash than specified in manifest.
COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.
WARNINGS There were no warnings during this operation.
OPERATION PROGRESS STATUS * [2/3/2012 7:31:53 AM] : Activation of C:\Users\Paul Raymond Bunag\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Parasoft Applications\Grade Evaluator.appref-ms| has started. * [2/3/2012 7:31:53 AM] : Performing necessary update check as specified by the deployment. * [2/3/2012 7:31:55 AM] : Consuming new update. * [2/3/2012 7:31:57 AM] : Installation of the application has started. * [2/3/2012 7:31:58 AM] : Processing of application manifest has successfully completed. * [2/3/2012 7:31:58 AM] : Found compatible runtime version 2.0.50727. * [2/3/2012 7:31:58 AM] : Detecting dependent assembly Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil using Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil. * [2/3/2012 7:31:58 AM] : Detecting dependent assembly System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil using System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil. * [2/3/2012 7:31:58 AM] : Detecting dependent assembly WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil using WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil. * [2/3/2012 7:31:58 AM] : Detecting dependent assembly System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil using System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil. * [2/3/2012 7:31:58 AM] : Request of trust and detection of platform is complete.
ERROR DETAILS Following errors were detected during this operation. * [2/3/2012 7:32:38 AM] System.Deployment.Application.InvalidDeploymentException (HashValidation) - File, GradeEvaluator.exe, has a different computed hash than specified in manifest. - Source: System.Deployment - Stack trace: at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, Hash hash) at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, HashCollection hashCollection) at System.Deployment.Application.ComponentVerifier.FileComponent.Verify() at System.Deployment.Application.ComponentVerifier.VerifyComponents() at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options) at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp) at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc) at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc) at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
COMPONENT STORE TRANSACTION DETAILS No transaction information is available.
 

CAUSE

Possible Dotfuscator deployment file .exe.deploy replacement

 

SOLUTION

n/a